Terms of Service

Last updated: October 27, 2026

Overview

Welcome to Rovexem! The terms "we", "us" and "our" refer to Rovexem LTD. Rovexem LTD operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.

The following terms and conditions, together with any policies referenced herein (these "Terms of Service"), describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services. These Terms of Service do not limit any rights you may have under applicable consumer protection laws or any other non-waivable statutory rights.

1. Access and account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage. To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment and shipping information. You represent and warrant that all the information you provide in our store is correct, current and complete and that you have all rights necessary to provide this information. You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign or license your account to any other person.

2. Our products

We have made every effort to provide an accurate representation of our products and services in our online store. However, please note that colours or product appearance may differ from how they appear on your screen due to the type of device you use to access the store and your device settings and configuration. We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online store. All product descriptions are subject to change at any time without notice at our discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction on a case-by-case basis.

3. Orders

When you place an order, you are making an offer to purchase and authorise us and our payment processors to charge your selected payment method for the total amount of your order. Rovexem LTD reserves the right to accept or decline your order for any reason at its discretion, subject to applicable law. Your order is not accepted until Rovexem LTD confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests after an order is accepted. If we do not accept, change or cancel an order, we may attempt to notify you using the email address, billing address and/or phone number provided when the order was placed.

Your purchases are subject to return or exchange in accordance with our Return and Refund Policy. This does not limit any rights you may have under applicable law. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

4. Prices and billing

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect when the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.

Prices posted in our online store may differ from prices offered in physical stores or in online or other stores operated by third parties. We may offer promotions from time to time that affect pricing and are governed by separate terms and conditions. If there is a conflict between the terms for a promotion and these Terms of Service, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made through our store. You agree to promptly update your account and other information, including your email address, payment card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that: (1) you are authorised to use the payment method you provide; (2) the information you provide for that payment method is true, correct and complete; (3) charges incurred by you will be honoured by your payment provider; and (4) you will pay charges incurred at the posted prices, including shipping and handling charges and all applicable taxes, if any.

5. Shipping and delivery

Except as otherwise stated, we are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing or events outside our control.

To the fullest extent permitted by applicable law, title and risk of loss pass to you when we transfer products to the carrier, unless applicable law provides otherwise. We are not responsible for delays or failures caused by events beyond our reasonable control, including carrier or customs delays, natural disasters, severe weather, labour disputes, supply shortages, utility or telecommunications outages, cyber incidents, governmental actions or other similar events.

Please see our Shipping Policy for further details, where applicable.

6. Intellectual property

Our Services, including trademarks, brands, text, images, graphics, product reviews, video and audio, are owned by Rovexem LTD, its affiliates or licensors and are protected by applicable intellectual property laws. Product listings are managed and provided by Rovexem LTD or the relevant rights holders.

The purchase or delivery of any product does not grant or confer any intellectual property rights, including any patent, copyright, trademark or other proprietary right in the product, its design, software or underlying technology. All such rights remain with Rovexem LTD or the original rights holder.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any material on the Services without our prior written consent, except as permitted by applicable law.

Except as expressly provided herein, nothing in these Terms of Service grants or shall be construed as granting you a licence or other rights under any patent, trademark, copyright or other intellectual property belonging to Rovexem LTD, Shopify or any third party. Unauthorised use of the Services may violate applicable intellectual property or other laws.

All rights not expressly granted herein are reserved by Rovexem LTD or the applicable rights holder. The names, logos, product and service names, designs and slogans of Rovexem LTD are protected by applicable intellectual property laws. You must not use them without prior written permission where required. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans on the Services are the trademarks of their respective owners.

7. Optional tools

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor control. You acknowledge and agree that we provide access to such tools "as is" and "as available", without warranties, representations or conditions of any kind and without endorsement.

We shall have no liability arising from or relating to your use of optional third-party tools, to the extent permitted by applicable law. Your use of optional tools offered through the site is at your own risk and discretion. You should ensure that you are familiar with and approve the terms on which those tools are provided by the relevant third-party providers.

We may offer new features through the Services in the future, including new tools and resources. Such features shall also be deemed part of the Services and will be subject to these Terms of Service.

8. Third-party links

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites you choose to access.

If you leave the Services to access these materials or third-party sites, you do so at your own risk. To the extent permitted by law, we are not liable for harm or damages related to your access to third-party websites or your purchase or use of products, services, resources or content on those websites.

Please review the third party's policies and practices carefully and make sure you understand them before engaging in any transaction. Complaints, claims, concerns or questions regarding third-party products and services should be directed to the relevant third party.

9. Relationship with Shopify

Our store is powered by Shopify, which enables us to provide the Services to you. When you use the Services, your device communicates with Shopify's systems to deliver the Services. Section 10 explains how Shopify uses and processes information from these interactions.

Sales and purchases made through our store are transactions between you and Rovexem LTD. By using the Services, you acknowledge that Shopify is not responsible for any aspect of sales between you and Rovexem LTD, including any injury, damage or loss resulting from purchased products and services, except where responsibility cannot be excluded under applicable law.

Nothing in these Terms excludes or limits any rights or remedies you may have under applicable law.

10. Privacy policy

Our Privacy Policy explains how we may collect, use and disclose certain personal information from your use of the Services. By using the Services, you acknowledge that you have read this Privacy Policy.

Because the Services are hosted by Shopify, as you browse and interact with our store, Shopify collects, uses, processes and stores personal information about your access to and use of the Services, including information about your transactions. Shopify may use this information to provide, secure and improve the Services, process transactions and help prevent fraud on this website and other websites powered by Shopify.

Information collected when you visit or use the Services, including information collected automatically about your browsing activity, may be transmitted to and shared with Shopify and third parties located in countries other than your own in order to provide services to you.

Please review our Privacy Policy and Shopify's Privacy Policy for more details about how we, Shopify and our partners use personal information.

11. Feedback

If you submit, upload, post, email or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback in any medium for any purpose, including commercial use, subject to applicable law.

We may use these rights to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under these Terms of Service.

You represent and warrant that: (1) you own or have all necessary rights to your Feedback; (2) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (3) your Feedback complies with these Terms of Service.

We are under no obligation to maintain your Feedback in confidence, pay compensation for it or respond to it. We may monitor, edit or remove Feedback that we determine to be unlawful, offensive, threatening, defamatory, pornographic, obscene, otherwise objectionable or in violation of another party's intellectual property rights or these Terms of Service.

You agree that your Feedback will not violate any rights of a third party, including copyright, trademark, privacy or other personal or proprietary rights. You further agree that your Feedback will not contain unlawful, abusive or obscene material, or any computer virus or other malware that could affect the operation of the Services or any related website.

You must not use a false email address, impersonate another person or otherwise mislead us or third parties about the origin of Feedback. You are solely responsible for any Feedback you provide and its accuracy. We take no responsibility and assume no liability for Feedback posted by you or a third party, to the extent permitted by law.

12. Errors, inaccuracies and omissions

Occasionally, information on or in the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability.

We reserve the right to correct errors, inaccuracies or omissions, update information or cancel orders if information is inaccurate, including after an order has been submitted. If we cancel an order after payment has been collected, we will issue any refund required by applicable law.

13. Prohibited uses

13.1

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly:

(a) for any unlawful or malicious purpose;

(b) to violate any applicable international, national, regional or local laws or regulations;

(c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

(d) to harass, abuse, insult, harm, defame, slander, disparage or intimidate our employees or any other person;

(e) to transmit false or misleading information;

(f) to send, knowingly receive, upload, download, use or re-use material that does not comply with these Terms of Service;

(g) to transmit or procure the sending of advertising or promotional material, including junk mail, chain letters, spam or similar solicitations;

(h) to impersonate or attempt to impersonate another person or entity; or

(i) to engage in conduct that restricts or inhibits anyone's use or enjoyment of the Services, or that may harm Rovexem LTD, Shopify or users of the Services, or expose them to liability.

13.2

In addition, you agree not to:

(a) upload or transmit viruses or any other type of malicious code that may affect the functionality or operation of the Services;

(b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services except as expressly permitted by us;

(c) collect or track the personal information of others without a lawful basis;

(d) spam, phish, pharm or pretext the Services;

(e) use robots, spiders, scraping tools, data-gathering or extraction tools, automatic devices or processes, or automated or manual means to access the Services in a way that violates applicable law, these Terms or our reasonable access restrictions; or

(f) interfere with, bypass or circumvent security or authorisation features, robot exclusion headers or other measures we employ to restrict access to the Services.

We reserve the right to suspend, disable or terminate your account where permitted by law if we determine that you have violated these Terms.

14. Agents

14.1

This section ("Agent Terms") applies if you use, allow, enable or cause the deployment of an Agent to access, use or interact with any Services. "Agent" means software or a service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, a person or entity and can be executed on behalf of or using a person's device without direct supervision.

14.2

No Agent may access, use or interact with the Services if we have requested that the Agent refrain from doing so. Agents must comply with applicable laws, these Terms of Service and any reasonable access restrictions we communicate.

14.3

We may limit, including by technical measures, whether and how an Agent accesses, uses and interacts with the Services.

14.4

Agents must not conceal or misrepresent their identity, circumvent security measures, evade access restrictions or misrepresent automated interactions as human interactions. Where technically applicable, Agents must identify themselves truthfully and comply with reasonable technical requirements communicated by us.

15. Termination

We may suspend or terminate this agreement or your access to the Services, or any part thereof, where permitted by applicable law. You remain liable for amounts due up to and including the date of termination.

The following sections will continue to apply following termination to the extent relevant: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy and any other provisions that by their nature should survive termination.

16. Disclaimer of warranties

The information presented on or through the Services is made available for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such materials is at your own risk, subject to any rights you may have under applicable law.

EXCEPT AS EXPRESSLY STATED BY ROVEXEM LTD, THE SERVICES AND PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" TO THE FULLEST EXTENT PERMITTED BY LAW, WITHOUT REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO SOME OF THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS EXCLUDES OR LIMITS WARRANTIES or rights that cannot lawfully be excluded or limited.

17. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ROVEXEM LTD, ITS PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS AND LICENSORS, AND SHOPIFY AND ITS AFFILIATES, SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA OR REPLACEMENT COSTS, ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS PURCHASED THROUGH THE SERVICES.

This limitation applies to claims arising in contract, tort (including negligence), strict liability or otherwise, including claims relating to errors or omissions in content or any loss or damage arising from content or products made available through the Services, even if advised of the possibility of such damages.

NOTHING IN THESE TERMS OF SERVICE EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING ANY MANDATORY CONSUMER RIGHTS.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Rovexem LTD, Shopify and their respective affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from third-party losses, damages, liabilities or claims, including reasonable legal fees, arising from your breach of these Terms of Service, your violation of applicable law or the rights of a third party, or your misuse of the Services.

We will notify you of any claim for which indemnification is sought, provided that a failure to notify you promptly will not relieve you of your obligations unless you are materially prejudiced. We may control the defence and settlement of such a claim at your expense, including the choice of legal counsel, but will not settle a claim requiring non-monetary obligations from you without your consent, which must not be unreasonably withheld. You agree to cooperate in the defence of indemnified claims, including by providing relevant documents.

19. Severability

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms of Service. This determination shall not affect the validity and enforceability of the remaining provisions.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws or other laws that cannot be waived by contract. If any part of these Terms conflicts with those rights, those rights will apply.

20. Waiver; entire agreement

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.

These Terms of Service and any policies or operating rules posted by us on this website or in respect of the Services constitute the entire agreement and understanding between you and us regarding your use of the Services, superseding prior or contemporaneous agreements, communications and proposals, whether oral or written, including prior versions of the Terms of Service.

Any ambiguities in the interpretation of these Terms of Service shall be interpreted in accordance with applicable law.

21. Assignment

You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any attempt to do so without consent will be void where permitted by law.

We may transfer, assign or delegate these Terms and our rights and obligations where permitted by applicable law.

22. Governing law

These Terms are governed by the laws applicable to Rovexem LTD and its business, without regard to conflict-of-law principles, subject to any mandatory consumer protection laws that apply to you.

You and Rovexem LTD submit to the jurisdiction of the courts that have jurisdiction under applicable law. Nothing in this section limits any rights you may have to bring claims in your local courts or rely on mandatory laws that apply in your place of residence.

23. Translations

These Terms of Service may be available in languages other than English. To the extent of any inconsistencies or conflicts between the English version and a translated version, the English version will prevail where permitted by applicable law.

Any disputes arising out of these Terms of Service will be handled in accordance with applicable law. Nothing in this section limits any rights you may have under applicable consumer protection laws.

24. Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

25. Electronic communications

By using the Services or placing an order, you agree that we may send you transactional and service-related communications electronically, including by email, in-account notice or posting on the Services, where permitted by law.

These communications may relate to your orders, account, purchases, returns, these Terms of Service or other matters relating to the Services. You are responsible for keeping your contact information current.

26. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of material changes in accordance with applicable law, and those changes will take effect on the date specified in the notice.

Your continued use of or access to the Services following the posting of changes to these Terms of Service constitutes acceptance of those changes, where permitted by law.

27. Contact Information

If you have any questions about these Terms of Service, please contact Rovexem LTD through our website's Contact Information page or Live Chat.

Business Address:

Rovexem LTD
222b Wareham Road
Wimborne
BH21 3LN
United Kingdom

You can also find our contact information on our Contact Information page.